Shipping policy

🚚 Shipping & Return Policy – The Luby Store

Last Updated: 04/13/2026

At The Luby Store, we are committed to providing a secure, discreet, and high-quality shopping experience. This Shipping & Return Policy outlines the terms and conditions that apply to all orders placed through our website.

📦 SHIPPING POLICY

Order Processing

  • Orders are processed within 1–4 business days (excluding weekends and holidays)
  • Orders placed outside business hours will be processed the next business day
  • Processing times may be extended during peak periods

Shipping Methods & Delivery Times

  • Standard Shipping (USA): 3–10 business days
  • Expedited Shipping: 2–4 business days

All delivery timeframes are estimates only and are not guaranteed.

🔒 Discreet Packaging

To protect your privacy:

  • All orders are shipped in plain, unbranded packaging
  • No product details or company name will appear on the parcel
  • Billing statements will be discreetly labeled

💳 Shipping Costs

Shipping fees are calculated at checkout based on:

  • Delivery location
  • Selected shipping method
  • Order size and weight

Promotional free shipping offers may be available from time to time.

📍 Shipping Coverage

  • Currently shipping within the United States only
  • International shipping may be offered in the future

⚠️ Shipping Disclaimer

The Luby Store is not responsible for delays or delivery issues caused by:

  • Shipping carriers (e.g., USPS, UPS, FedEx)
  • Weather conditions or natural events
  • Incorrect or incomplete shipping information provided by the customer

📦 Tracking Orders

  • Tracking information will be provided once your order has shipped
  • Customers are responsible for monitoring shipment progress

❗ Incorrect Address / Failed Delivery

Customers are responsible for ensuring accurate shipping details.

If a package is returned due to incorrect information:

  • Reshipping fees may apply
  • Delivery delays may occur

📦 Lost or Stolen Packages

  • The Luby Store is not liable for packages marked as delivered by the carrier
  • We will assist customers in filing claims where applicable, but outcomes are subject to carrier policies

🔒 RETURN & REFUND POLICY

🚫 Non-Returnable Items

Due to the intimate and hygienic nature of our products:

We do not accept returns, exchanges, or refunds for any item that has been:

  • Opened
  • Used
  • Removed from original sealed packaging

This policy is strictly enforced to ensure all customers receive safe, unused, and hygienic products.

📦 Eligible Returns

Returns are only accepted if:

  • The item is unused, unopened, and in original sealed packaging
  • A return request is submitted within 14 days of delivery
  • Proof of purchase is provided

The Luby Store reserves the right to deny any return that does not meet these conditions.

⚠️ Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Damaged
  • Defective
  • Incorrect

You must contact us within 48 hours of delivery.

You may be required to provide:

  • Photo or video evidence
  • Order details for verification

Upon approval, we may, at our sole discretion:

  • Replace the item
  • Issue a refund
  • Provide store credit

🚚 Return Authorization

All returns must be approved in advance.

Return steps:

  1. Contact customer support with order details
  2. Wait for written authorization
  3. Ship the item as instructed

Unauthorized returns will not be accepted.

💳 Refunds

  • Approved refunds will be issued to the original payment method
  • Shipping costs are non-refundable, unless due to our error
  • Processing times may vary depending on your financial institution

⚖️ LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Luby Store shall not be held liable for:

  • Improper use of products
  • Failure to follow product instructions
  • Shipping delays or carrier-related issues
  • Lost or stolen packages after confirmed delivery

🔐 RIGHT TO REFUSE SERVICE

The Luby Store reserves the right to:

  • Refuse returns that do not comply with this policy
  • Cancel or limit orders at our discretion
  • Update or modify this policy at any time without prior notice

📬 CONTACT INFORMATION

For any questions regarding shipping or returns:

Email: luby.usa.01@gmail.com
Website: www.theluby.com

💡 Final Note

By placing an order with The Luby Store, you acknowledge and agree to the terms outlined in this Shipping & Return Policy.