Refund policy

🔒 Return & Refund Policy – The Luby Store

Last Updated: 04/13/2026

At The Luby Store, we are committed to providing high-quality intimate products while maintaining strict hygiene and safety standards. Due to the nature of the products we sell, the following Return & Refund Policy applies to all purchases made through our website.

🚫 Non-Returnable Items (Strict Policy)

All products sold by The Luby Store are considered personal-use and intimate items. Therefore:

We do not accept returns, exchanges, or refunds for any product that has been:

  • Opened
  • Used
  • Removed from its original, sealed packaging

This policy is strictly enforced for health, safety, and hygiene reasons, and to comply with applicable consumer protection and public health standards.

📦 Eligibility for Returns

Returns may only be accepted if all of the following conditions are met:

  • The item is unused, unopened, and in its original sealed packaging
  • The return request is submitted within 14 days of delivery confirmation
  • Proof of purchase (order number or receipt) is provided

The Luby Store reserves the right to deny any return that does not meet these conditions.

⚠️ Damaged, Defective, or Incorrect Items

If you receive a product that is:

  • Defective
  • Damaged during shipping
  • Incorrect (not what you ordered)

You must notify us within 48 hours of delivery by contacting our support team.

Customers may be required to provide:

  • Photographic or video evidence
  • Order details for verification

Upon validation, we may, at our sole discretion:

  • Issue a replacement
  • Provide a refund
  • Offer store credit

🚚 Return Authorization Process

All returns must be pre-approved by The Luby Store.

To initiate a return:

  1. Contact our customer support team with your order details
  2. Await written return authorization
  3. Ship the item as instructed

Unauthorized returns will be refused and returned to sender at the customer’s expense.

💳 Refunds

  • Approved refunds will be processed to the original payment method
  • Shipping fees are non-refundable, unless the return is due to our error
  • Refund processing times may vary depending on your financial institution

⚖️ Limitation of Liability

To the fullest extent permitted by law, The Luby Store shall not be liable for:

  • Misuse of products
  • Failure to follow product instructions
  • Any indirect, incidental, or consequential damages arising from product use

🔐 Right to Refuse Service

The Luby Store reserves the right to:

  • Refuse returns that do not comply with this policy
  • Limit or deny transactions at our discretion
  • Update or modify this policy at any time without prior notice

💡 Policy Justification

Due to the intimate and hygienic nature of our products, this policy ensures that every customer receives new, unused, and safe merchandise. This standard protects both our customers and our brand integrity.